--- title: The State of Ticketing | daily.dev description: A satirical rant argues that ticket management tools are universally bad, singling out Jira for letting overly technical project managers build convoluted,... canonical: https://daily.dev/posts/the-state-of-ticketing-1az9umlyv twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: The State of Ticketing | daily.dev og:description: A satirical rant argues that ticket management tools are universally bad, singling out Jira for letting overly technical project managers build convoluted,... og:url: https://daily.dev/posts/the-state-of-ticketing-1az9umlyv og:image: https://api.daily.dev/og/posts/1az9UMLyV.png og:image:alt: The State of Ticketing og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # The State of Ticketing **[The Daily WTF](https://daily.dev/sources/thedailywtf)** · 3 min read · 0 upvotes · 0 comments ## Summary A satirical rant argues that ticket management tools are universally bad, singling out Jira for letting overly technical project managers build convoluted, incomprehensible workflows instead of shipping actual work. It shares an example of a confusing, multilingual ticket workflow diagram that fails to help a team understand their process. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [Why better tickets help agents write better code](https://daily.dev/posts/why-better-tickets-help-agents-write-better-code-suwct5vww) · Atlassian · 1 upvotes · 0 comments - [From Manual Jira Work to Automated Workflow: AI in Engineering](https://daily.dev/posts/from-manual-jira-work-to-automated-workflow-ai-in-engineering-hqszzao8b) · Softbinator · 0 upvotes · 0 comments - [The Ticket-Jockey is Dead: The Reality of AI Product Management in 2026](https://daily.dev/posts/the-ticket-jockey-is-dead-the-reality-of-ai-product-management-in-2026-x576irt88) · Medium · 0 upvotes · 0 comments --- Tags: [#project-management](https://daily.dev/tags/project-management), [#jira](https://daily.dev/tags/jira) [View this post on daily.dev](https://daily.dev/posts/the-state-of-ticketing-1az9umlyv) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"The State of Ticketing","url":"https://daily.dev/posts/the-state-of-ticketing-1az9umlyv","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/the-state-of-ticketing-1az9umlyv"},"datePublished":"2026-08-17T11:00:57.700Z","dateModified":"2026-09-14T07:17:31.812Z","description":"A satirical rant argues that ticket management tools are universally bad, singling out Jira for letting overly technical project managers build convoluted,...","image":"https://media.daily.dev/image/upload/s--OHB84bZF--/f_auto/v1722860399/public/Placeholder%2010","thumbnailUrl":"https://media.daily.dev/image/upload/s--OHB84bZF--/f_auto/v1722860399/public/Placeholder%2010","isAccessibleForFree":true,"articleSection":"The Daily WTF","inLanguage":"en","publisher":{"@type":"Organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180}},"author":{"@type":"Organization","name":"The Daily WTF","logo":"https://media.daily.dev/image/upload/t_logo,f_auto/v1/logos/d21a6aa61a7244d893a3b3284df8e2ef","url":"https://daily.dev/sources/thedailywtf"},"commentCount":0,"discussionUrl":"https://daily.dev/posts/the-state-of-ticketing-1az9umlyv","interactionStatistic":[{"@type":"InteractionCounter","interactionType":{"@type":"LikeAction"},"userInteractionCount":0},{"@type":"InteractionCounter","interactionType":{"@type":"CommentAction"},"userInteractionCount":0}],"keywords":"project-management,jira","timeRequired":"PT3M"} {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://daily.dev"},{"@type":"ListItem","position":2,"name":"The Daily WTF","item":"https://daily.dev/sources/thedailywtf"},{"@type":"ListItem","position":3,"name":"The State of Ticketing"}]} ```