--- title: Thunai Automates Customer Support With AI Agents and... description: Thunai built an agentic AI platform for customer support that achieves 70-80% L1 support deflection and reduces resolution time from hours to minutes. The... canonical: https://daily.dev/posts/thunai-automates-customer-support-with-ai-agents-and-data-streaming-matwdjwq5 twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: Thunai Automates Customer Support With AI Agents and Data Streaming | daily.dev og:description: Thunai built an agentic AI platform for customer support that achieves 70-80% L1 support deflection and reduces resolution time from hours to minutes. The... og:url: https://daily.dev/posts/thunai-automates-customer-support-with-ai-agents-and-data-streaming-matwdjwq5 og:image: https://api.daily.dev/og/posts/MatwdjwQ5.png og:image:alt: Thunai Automates Customer Support With AI Agents and Data Streaming og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # Thunai Automates Customer Support With AI Agents and Data Streaming **[Confluent Blog](https://daily.dev/sources/conf)** · 11 min read · 2 upvotes · 0 comments ## Summary Thunai built an agentic AI platform for customer support that achieves 70-80% L1 support deflection and reduces resolution time from hours to minutes. The platform uses Confluent's data streaming infrastructure to continuously ingest live customer conversations, CRM updates, and user interactions into "Thunai Brain," a real-time knowledge base. By replacing batch processing with event-driven streaming, Thunai enables AI agents to act on fresh context across multiple channels (voice, chat, email, WhatsApp) while maintaining data quality and fault tolerance. The architecture uses Apache Kafka for real-time ingestion, MongoDB Vector DB for embeddings, and multiple LLMs for inference. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [Chatbot customer support: Automation framework & implementation guide](https://daily.dev/posts/chatbot-customer-support-automation-framework-implementation-guide-tah4qy5tm) · Netguru · 0 upvotes · 0 comments - [Customer Intelligence Hub for Real-Time GTM Insights](https://daily.dev/posts/customer-intelligence-hub-for-real-time-gtm-insights-bmumedt98) · Confluent Blog · 2 upvotes · 0 comments - [Unleash Real-Time Agentic AI With Streaming Agents on Confluent Cloud and Couchbase](https://daily.dev/posts/unleash-real-time-agentic-ai-with-streaming-agents-on-confluent-cloud-and-couchbase-1fjiz7qo5) · Couchbase · 1 upvotes · 0 comments --- Tags: [#ai](https://daily.dev/tags/ai), [#apache-kafka](https://daily.dev/tags/apache-kafka), [#confluent-cloud](https://daily.dev/tags/confluent-cloud), [#data-streaming](https://daily.dev/tags/data-streaming) [View this post on daily.dev](https://daily.dev/posts/thunai-automates-customer-support-with-ai-agents-and-data-streaming-matwdjwq5) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"Thunai Automates Customer Support With AI Agents and Data Streaming","url":"https://daily.dev/posts/thunai-automates-customer-support-with-ai-agents-and-data-streaming-matwdjwq5","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/thunai-automates-customer-support-with-ai-agents-and-data-streaming-matwdjwq5"},"datePublished":"2026-01-23T19:31:23.313Z","dateModified":"2026-01-23T19:31:47.836Z","description":"Thunai built an agentic AI platform for customer support that achieves 70-80% L1 support deflection and reduces resolution time from hours to minutes. 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