Triaging at Scale: How the Gradle Team Handles Issues and Pull Requests

The Gradle team shares how they overhauled their GitHub issue and pull request triage process to guarantee a response within one week. Key changes include retiring the stale bot (which was auto-closing issues without human review), building a custom issue management GitHub Action for automation, introducing structured issue templates, and establishing a clear triage workflow with labeling, routing to subteams, and mandatory human responses. The post also covers the updated contributing guide, PR lifecycle expectations, and how community members can help by providing reproducers, voting on issues, and closing resolved reports.