--- title: UK regulator probes whether Microsoft misled 365... description: The UK's Competition and Markets Authority (CMA) has opened an investigation into Microsoft's handling of Microsoft 365 subscription renewals. Starting in... canonical: https://daily.dev/posts/uk-regulator-probes-whether-microsoft-misled-365-customers-over-copilot-price-rises-m9qwiflna twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: UK regulator probes whether Microsoft misled 365 customers over Copilot price rises | daily.dev og:description: The UK's Competition and Markets Authority (CMA) has opened an investigation into Microsoft's handling of Microsoft 365 subscription renewals. Starting in... og:url: https://daily.dev/posts/uk-regulator-probes-whether-microsoft-misled-365-customers-over-copilot-price-rises-m9qwiflna og:image: https://api.daily.dev/og/posts/m9Qwiflna.png og:image:alt: UK regulator probes whether Microsoft misled 365 customers over Copilot price rises og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # UK regulator probes whether Microsoft misled 365 customers over Copilot price rises **[The Next Web](https://daily.dev/sources/tnw)** · 4 min read · 1 upvotes · 0 comments ## Summary The UK's Competition and Markets Authority (CMA) has opened an investigation into Microsoft's handling of Microsoft 365 subscription renewals. Starting in early 2025, Microsoft bundled its Copilot AI assistant into Personal and Family plans and moved customers to pricier plans at renewal unless they actively opted out. A cheaper 'Classic' plan without Copilot existed but was not prominently advertised. In the UK, the price difference amounts to £25 per year for Personal plans. The CMA's concern is about disclosure and consumer choice — whether customers received clear, timely information about their options — rather than the AI technology itself. The probe is based on existing consumer-protection law covering unfair commercial practices. Microsoft faces several other regulatory challenges in the UK simultaneously, including a strategic market status inquiry and a £1bn cloud-licensing claim. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Questions this post answers ### Why is the UK CMA investigating Microsoft over Microsoft 365 Copilot pricing? The CMA is examining whether Microsoft misled Personal and Family 365 subscribers when it added Copilot to their plans at no extra cost from January 2025, then moved them onto pricier renewal plans unless they opted out, while making the cheaper Copilot-free Classic plan hard to find. The annual Personal plan rose from £59.99 to £84.99, a £25 increase. The investigation targets disclosure practices, not Copilot itself. _Anyone budgeting for AI-bundled software subscriptions can follow how this Microsoft 365 Copilot pricing dispute unfolds on daily.dev._ ### What is the price difference between Microsoft 365 Classic and Copilot-included plans in the UK? The UK annual Personal plan with Copilot costs £84.99, compared to £59.99 for the Classic plan without Copilot, a £25 difference. Microsoft stopped offering Classic plans to new customers and, according to the regulator, did not clearly surface this cheaper alternative to existing subscribers at renewal. _Developers and IT buyers comparing subscription costs can track pricing changes like this Microsoft 365 shift on daily.dev._ ## Similar posts on daily.dev - [Microsoft faces competition probe over Copilot subscription price hike](https://daily.dev/posts/microsoft-faces-competition-probe-over-copilot-subscription-price-hike-tejubcohs) · The Register · 0 upvotes · 0 comments - [Italy opens an antitrust probe into Microsoft 365’s AI price rise](https://daily.dev/posts/italy-opens-an-antitrust-probe-into-microsoft-365-s-ai-price-rise-279q5gtlu) · The Next Web · 0 upvotes · 0 comments - [Microsoft says it has over 20M paid Copilot users, and they really are using it](https://daily.dev/posts/microsoft-says-it-has-over-20m-paid-copilot-users-and-they-really-are-using-it-7wtucggqs) · TechCrunch · 0 upvotes · 0 comments --- Tags: [#microsoft](https://daily.dev/tags/microsoft) [View this post on daily.dev](https://daily.dev/posts/uk-regulator-probes-whether-microsoft-misled-365-customers-over-copilot-price-rises-m9qwiflna) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"UK regulator probes whether Microsoft misled 365 customers over Copilot price rises","url":"https://daily.dev/posts/uk-regulator-probes-whether-microsoft-misled-365-customers-over-copilot-price-rises-m9qwiflna","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/uk-regulator-probes-whether-microsoft-misled-365-customers-over-copilot-price-rises-m9qwiflna"},"datePublished":"2026-07-29T15:05:25.899Z","dateModified":"2026-09-14T07:52:31.308Z","description":"The UK's Competition and Markets Authority (CMA) has opened an investigation into Microsoft's handling of Microsoft 365 subscription renewals. 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The annual Personal plan rose from £59.99 to £84.99, a £25 increase. The investigation targets disclosure practices, not Copilot itself. Anyone budgeting for AI-bundled software subscriptions can follow how this Microsoft 365 Copilot pricing dispute unfolds on daily.dev."}},{"@type":"Question","name":"What is the price difference between Microsoft 365 Classic and Copilot-included plans in the UK?","acceptedAnswer":{"@type":"Answer","text":"The UK annual Personal plan with Copilot costs £84.99, compared to £59.99 for the Classic plan without Copilot, a £25 difference. Microsoft stopped offering Classic plans to new customers and, according to the regulator, did not clearly surface this cheaper alternative to existing subscribers at renewal. Developers and IT buyers comparing subscription costs can track pricing changes like this Microsoft 365 shift on daily.dev."}}]} ```