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title: What are AI Hallucinations? | daily.dev
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og:description: AI hallucinations occur when generative models produce confident but false or fabricated outputs, a structural byproduct of next-token prediction rather than a...
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# What are AI Hallucinations?

**[databricks](https://daily.dev/sources/databricks)** · 9 min read · 3 upvotes · 0 comments

## Summary

AI hallucinations occur when generative models produce confident but false or fabricated outputs, a structural byproduct of next-token prediction rather than a fixable bug. High-profile cases include Google Bard's incorrect exoplanet claim (which coincided with a roughly $100B drop in Alphabet's market value), Air Canada's chatbot being held liable for a fabricated refund policy, Microsoft's erratic Bing/Sydney chatbot, and multiple attorneys sanctioned for citing ChatGPT-fabricated legal cases. Newer reasoning models like OpenAI's o3 and DeepSeek-R1 have shown higher hallucination rates than predecessors on some benchmarks, since chained reasoning steps can compound early errors. Mitigation strategies discussed include quality data curation, retrieval-augmented generation, fine-tuning, structured prompts, bounded system scope, continuous evaluation, and human-in-the-loop review, with Databricks positioning its platform (RAG, Unity Catalog, MLflow, Agent Evaluation) as supporting these practices.

## Full article

daily.dev links to this article rather than hosting it. Read it at the original source: <https://www.databricks.com/blog/ai-hallucinations>

## Questions this post answers

### Did OpenAI's o3 model hallucinate more than earlier models?

Yes, o3 hallucinated on the PersonQA benchmark at roughly double the rate of its predecessors. Reasoning models like o3 use chain-of-thought processing where a small early error can compound across steps, producing a final answer that sounds internally consistent but is factually wrong. This shows that newer or more advanced models don't automatically hallucinate less.

_Teams choosing between reasoning models can follow accuracy benchmarks like this on daily.dev._

### Who was held liable when Air Canada's chatbot gave a passenger false refund information?

A Canadian civil tribunal ruled Air Canada itself was liable after its customer service chatbot told a passenger he could retroactively apply for a bereavement discount, a policy that didn't exist. The airline refused the claim, and the tribunal held that a company is responsible for the accuracy of information its chatbot provides, regardless of whether a human or AI generated it.

_Developers building customer-facing chatbots can track legal precedents like this on daily.dev._

### How much did hallucinating chatbot content cost Google's parent company Alphabet?

Alphabet lost approximately $100 billion in market value in a single trading session after its Bard chatbot incorrectly stated in a promotional demo that the James Webb Space Telescope took the first pictures of a planet outside our solar system, when the Very Large Telescope actually captured the first exoplanet images in 2004. The error was spotted quickly by astronomers on social media.

_Anyone evaluating AI demo risk can follow high-profile hallucination incidents like this on daily.dev._

## Similar posts on daily.dev

- [AI Crash Course: Hallucinations](https://daily.dev/posts/ai-crash-course-hallucinations-rkbdydbi8) · Telerik · 1 upvotes · 0 comments
- [Confident Isn't Accurate: How AI Hallucinations Actually Work](https://daily.dev/posts/confident-isn-t-accurate-how-ai-hallucinations-actually-work-vzw8iukdr) · DEV · 6 upvotes · 0 comments
- [AI Hallucinations: A Reason to Reject AI?](https://daily.dev/posts/ai-hallucinations-a-reason-to-reject-ai--iwnvuhqxf) · Medium · 0 upvotes · 0 comments

---

Tags: [#llm](https://daily.dev/tags/llm), [#rag](https://daily.dev/tags/rag), [#ai-safety](https://daily.dev/tags/ai-safety), [#databricks](https://daily.dev/tags/databricks)

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