--- title: When the internet goes down, who picks up the phone? description: South African SMEs face significant risk from internet connectivity downtime, with many operating on thin margins and no fallback systems. As businesses move... canonical: https://daily.dev/posts/when-the-internet-goes-down-who-picks-up-the-phone--h6opx0mhc twitter:card: summary_large_image twitter:site: @dailydotdev og:type: website og:site_name: daily.dev og:title: When the internet goes down, who picks up the phone? | daily.dev og:description: South African SMEs face significant risk from internet connectivity downtime, with many operating on thin margins and no fallback systems. As businesses move... og:url: https://daily.dev/posts/when-the-internet-goes-down-who-picks-up-the-phone--h6opx0mhc og:image: https://api.daily.dev/og/posts/H6opX0MHC.png og:image:alt: When the internet goes down, who picks up the phone? og:image:width: 1200 og:image:height: 630 og:locale: en --- > ## Documentation Index > Fetch the complete documentation index at: https://daily.dev/llms.txt > Use this file to discover all available pages before exploring further. # When the internet goes down, who picks up the phone? **[TechCentral](https://daily.dev/sources/techcentral)** · 3 min read · 0 upvotes · 0 comments ## Summary South African SMEs face significant risk from internet connectivity downtime, with many operating on thin margins and no fallback systems. As businesses move core operations to cloud platforms, a single outage can halt operations entirely. The fibre-to-the-business market has commoditised on speed and price, making post-sale support the true differentiator. The key question for any ISP is how quickly they respond after a link failure and whether they actively escalate with fibre network operators until the issue is resolved — not just hand the problem back to the customer. ## Full article daily.dev links to this article rather than hosting it. Read it at the original source: ## Similar posts on daily.dev - [Connectivity is now a boardroom issue, not an IT afterthought](https://daily.dev/posts/connectivity-is-now-a-boardroom-issue-not-an-it-afterthought-03npyrh13) · TechCentral · 0 upvotes · 0 comments - [7 ICT nightmares keeping South African SMEs awake at 3am](https://daily.dev/posts/7-ict-nightmares-keeping-south-african-smes-awake-at-3am-s8jjrlypf) · TechCentral · 0 upvotes · 0 comments - [South Africa’s fibre underdogs are beating the giants](https://daily.dev/posts/south-africa-s-fibre-underdogs-are-beating-the-giants-hqz2lucmc) · TechCentral · 0 upvotes · 0 comments - [We changed offices. Our internet didn’t get the memo](https://daily.dev/posts/we-changed-offices-our-internet-didn-t-get-the-memo-izl2nprnq) · TechCentral · 0 upvotes · 0 comments --- Tags: [#cloud](https://daily.dev/tags/cloud) [View this post on daily.dev](https://daily.dev/posts/when-the-internet-goes-down-who-picks-up-the-phone--h6opx0mhc) ```json {"@context":"https://schema.org","@graph":[{"@type":"Organization","@id":"https://daily.dev/#organization","name":"daily.dev","url":"https://daily.dev","logo":{"@type":"ImageObject","url":"https://daily.dev/apple-touch-icon.png","width":180,"height":180},"sameAs":["https://twitter.com/dailydotdev","https://github.com/dailydotdev","https://www.linkedin.com/company/daily-dev-ltd"]},{"@type":"WebSite","@id":"https://daily.dev/#website","url":"https://daily.dev","name":"daily.dev","publisher":{"@id":"https://daily.dev/#organization"},"potentialAction":{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://daily.dev/search?q={search_term_string}"},"query-input":"required name=search_term_string"}}]} {"@context":"https://schema.org","@type":"TechArticle","headline":"When the internet goes down, who picks up the phone?","url":"https://daily.dev/posts/when-the-internet-goes-down-who-picks-up-the-phone--h6opx0mhc","mainEntityOfPage":{"@type":"WebPage","@id":"https://daily.dev/posts/when-the-internet-goes-down-who-picks-up-the-phone--h6opx0mhc"},"datePublished":"2026-07-09T08:05:08.384Z","dateModified":"2026-07-09T08:05:31.426Z","description":"South African SMEs face significant risk from internet connectivity downtime, with many operating on thin margins and no fallback systems. 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