Why these startup CEOs don’t think AI will replace human roles
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CEOs of Read AI and Lucidya, speaking at Web Summit Qatar, argue that AI replaces tasks rather than entire roles. Read AI's David Shim uses the GPS analogy—humans remain in the loop making final decisions—while Lucidya's Abdullah Asiri notes that customer support agents at his clients shift into supervisory or relationship-building roles when AI handles routine tasks. Both companies keep lean teams by leveraging AI for productivity: Read AI's five-person support team serves millions of users, and Lucidya aims to 'scale outcomes without scaling headcounts.' Both CEOs also highlight growing customer acceptance of AI tools, provided issues are resolved quickly and accurately.
