Doubling the productivity of your engineering team using AI (Brian Scanlan)
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Brian Scanlan from Intercom shares how the company doubled engineering throughput in nine months by standardizing on Claude Code and adopting an agent-first approach. Key strategies included updating performance expectations to make AI usage mandatory, building hundreds of reusable domain-specific skills, and treating agents like new employees with proper onboarding. Results include 95%+ of PRs authored with AI assistance, a halved defect backlog, and code quality improvements validated by Stanford research. Intercom now views Claude Code as a platform rather than a tool, with over 1,000 employees across engineering and business functions using it weekly.
