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How AI Rebuilt Salesforce’s Decades-Old Localization Pipeline

Salesforce's localization team faced a near-impossible challenge: product volume grew 35%+ between releases while budgets and timelines stayed fixed, with 34 languages to support. Rather than simply swapping human translators for a single LLM prompt, the team built a multi-stage AI orchestration pipeline combining prompt engineering, context engineering, and AI-driven validation. A single translation can pass through up to 85 specialized prompt stages, with context (product, brand, linguistic, customer) treated as a first-class architectural concern. Style guides and glossaries originally written for human translators were restructured as LLM-consumable context. The result: 50–90% cost reduction depending on workflow, faster turnaround, and a scalable foundation. Key lesson: AI systems become production-ready not because models improve, but because engineers build the workflows, validation layers, and contextual infrastructure that make models trustworthy at enterprise scale.

    #llm#prompt-engineering#localization#context-engineering
Jul 23•7m read time•From engineering.salesforce.com
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