Salesforce is acquiring Fin (formerly Intercom), an AI customer service platform, for $3.6 billion. The deal aims to enhance Agentforce, Salesforce's enterprise platform for building custom AI agents. Fin's AI agent handles customer queries across multiple channels including live chat, WhatsApp, SMS, phone, and Slack. The acquisition is expected to close in early 2027, with Fin's co-founder Eoghan McCabe remaining as CEO post-acquisition.
137 Impressions